This message usually appears during step 4 of 4 of the installation process. To fix this problem, follow our step-by-step instructions below.

The Knowhow

Before you start, you'll need access to the internet to download and install the Microsoft Fix It tool (found below). Install this onto the computer you're having issues with or download it onto a memory stick and proceed from there. Note: During this process you'll access your computer's registry - Please create a restore point before you continue:

1. Create a restore point

  • Click Start > (All)Programs > Accessories > System Tools > System Restore
  • A window will appear; choose Create a restore point and press Next
  • From here, continue following the on-screen instructions until you're finished

Alternatively:

  • Click Start, type restore point into the search bar and press Enter
  • A new window will appear; click on Create
  • Type in a description e.g. July Restore and press Create

    create a restore point in windows 7

  • After a short while a box will come up telling you it has finished. Click Close.

2. Use Microsoft Fix It

  • Click on the image shown below:
  • Double-click on the downloaded file and click Run
  • Read through the Microsoft licensing agreement and accept by ticking I agree, and then clicking Next
  • The 'Fix It' tool will now try and repair the fault. Continue following the on-screen instructions until it has finished
  • After completion you'll need to restart your computer

3. How to fix the problem manually

Note: Please only continue with the following steps if you're confident enough to change files in the computer's registry; if the next steps aren't done accurately, it may harm your computer.

Windows 7 or Vista:

  • Click Start windows start, type regedit in the search bar and press Enter
  • You may be asked for an administrator password or confirmation. Type it into the prompt box and click Continue.
  • Locate and click on the following registry subkey:

HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

  • Right-click on AppData and then click on Modify...

    manually fixing a microsoft office error windows

  • In the Value data box, type %USERPROFILE%\AppData\Roaming and then click OK
  • Close the Registry Editor and try to install Microsoft Office Starter 2010 again

Windows XP:

  • Click Start and then Run
  • Type regedit.exe in the Open text box and click OK
  • Find and click on the following registry key;

HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

  • In Registry Editor, go to the details section, right-click on Appdata and then click on Modify
  • In the Value data box, type %USERPROFILE%\Application Data and then click OK
  • Close the Registry Editor and try to install Microsoft Office Starter 2010 again

If you're still having problems, contact Microsoft customer support or click on the link below to find out about our Knowhow™ Computer Service:


Updated On:

Aug 01, 2012

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