Your Packard Bell computer comes with a complete backup on your hard drive. So, if something does go wrong, you can do a complete recovery with only a few key presses.

You can also reinstall everything by using the recovery DVDs. If you didn't create a backup disc it might be possible to purchase replacements from the manufacturer. Recovery DVDs might need to be used if the hard drive was replaced or damaged.

sony recovery DVD

The Knowhow

Note: Returning your computer to factory settings will remove ALL of your data. This includes your music, emails, pictures, documents and other important files. If you are able to, please make sure you backup everything before you start.

Using the Hard Drive
If your computer won't load into Windows

Using the Recovery Discs
If your computer won't load into Windows

Recovering from within Windows

 

 

If your computer won't load into Windows - Using the Hard Drive:

Note: If using a laptop or netbook, charge it from the mains so you don't lose power.

  1. The way you launch the Packard Bell recovery depends on how old you PC is. For newer computers try Step a first and if that doesn't work go to Step b.
    1. Press F11 as soon as you turn on your computer
    2. Press Alt + F10 as soon as you turn on your computer
  2. The recovery program will load and you will need to select Restore
  3. The next options to choose from will either be:
    1. Retain User Data (reinstalls Windows - but not your data)
    2. Complete Restore (reinstalls everything - deletes ALL your data)
  4. If you are suffering from a virus or malware, it is recommended you do a Complete Restore
  5. Choose the recovery method you require and on the next screen click Next

    packard bell recovery drive

Your computer will take around 30-45 minutes to complete the recovery.
 

If your computer won't load into Windows - Using the Recovery Discs:

Note: If using a laptop or netbook, charge it from the mains so you don't lose power.

  1. Turn your computer on and insert the first recovery DVD into your CD/DVD drive.
  2. Restart your computer
  3. As soon as the computer turns back on, press F12 to open the Boot Menu
  4. Use the arrow keys to select the CD Drive, then press Enter
  5. To restore, follow the on-screen prompts and when required insert the second recovery disc
  6. When the restore is complete, remove the recovery disc from the CD/DVD drive. Do this before rebooting your computer.

Your computer will take around 30-45 minutes to complete the recovery.
 

Recovering from within Windows:

  1. Click Start, (All) Programs and then Packard Bell - Security and Support
  2. Double-click on Packard Bell Recovery Management
  3. A new screen will appear; click Restore and choose one of the following options:
    1. Complete Restore (reinstalls everything - deletes ALL your data)
    2. Retain User Data (reinstalls Windows - but not your data)
  4. Choose the recovery method you require; if you are suffering from a virus or malware, it is recommended you do a Complete Restore

    packard bell complete computer restore

The recovery starts by restarting your computer and then continues by copying files to the hard drive. Your computer will take around 30-45 minutes to complete the recovery but a progress screen will appear.

Knowhow Services


Updated On:

Nov 22, 2013

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