WE'RE HAVING TROUBLE FINDING YOUR ITEM...
Your item is proving a little tricky to find, but don't worry we have a few other options up our sleeve yet.
1. CHECK YOUR CONTACT DETAILS
It happens to the best of us - sometimes the wrong digit gets entered by mistake and you're led up the wrong path. So, please check your code and try again. Click here to go to the 'track it' page.
2. OTHER DELIVERY, REPAIR & INSTALLATION OPTIONS
We sometimes use partners to help us deliver the Knowhow
experience. It could be that one of our partners is looking after
your service – in which case your details won’t appear in our
If you’ve bought a product online then it might be delivered by
the Royal Mail, or a courier such as DHL. Check the email you were
sent and it will include information on who will be delivering your
If you’re having an Aerial, or Home Cinema installation you’ll need to contact our partner OrderWork. You can phone them on 0845 017 9710 and they’ll be happy to help you.
You can check the repair of your laptop, computer or TV by using our repair tracking - please click here.
3. IF ALL ELSE FAILS
Drop our Knowhow Team a call on 0844 561 1234 and they'll use all their magic to track it down for you.
Please note: Calls to our contact centre are charged at standard local rate from a BT landline. Mobiles and other provider charges may vary.